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Terms and condition



Welcome to SwaadSathi. By accessing or using our platform (mobile app, website, or services), you agree to comply with the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By registering, browsing, or using SwaadSathi, you agree to be legally bound by these terms, our Privacy Policy, and any updates posted on the platform.

2. Our Services

  • SwaadSathi acts as an intermediary between customers, restaurants, and delivery partners.
  • We facilitate food ordering, restaurant management, and delivery services.
  • SwaadSathi is not responsible for the quality, taste, or preparation of food, which remains the responsibility of the restaurant.

3. User Responsibilities

  • Provide accurate personal and delivery details.
  • Maintain the confidentiality of login credentials.
  • Do not misuse the platform for fraudulent or illegal purposes.
  • Ensure timely payment for all orders placed.

4. Restaurant Partners

  • Restaurants must ensure that all food items comply with health and safety standards.
  • Prices, taxes, and menu availability are set by the restaurants.
  • Restaurants are responsible for timely preparation and handover of food.

5. Delivery Partners

  • Delivery partners act as independent contractors.
  • They are responsible for safe and timely delivery of orders.
  • Any misconduct or service issues can lead to termination of access to the platform.

6. Payments & Refunds

  • Payments can be made via online modes or cash on delivery (if available).
  • Refunds are subject to restaurant policies and SwaadSathi’s discretion in case of failed orders, wrong deliveries, or technical errors.
  • Delivery charges, platform fees, or surge charges may apply.

7. Cancellation Policy

  • Customers may cancel an order before the restaurant accepts it.
  • Once accepted, cancellation is subject to restaurant approval.
  • SwaadSathi reserves the right to cancel any order in case of unavailability or technical issues.

8. Limitation of Liability

  • SwaadSathi is not responsible for:

    • Delay in deliveries caused by weather, traffic, or unforeseen circumstances.
    • The taste, quality, or freshness of food items.
    • Any direct, indirect, or incidental damages arising from the use of our services.

9. Intellectual Property

All content, branding, and materials on SwaadSathi belong to the company and cannot be used without prior permission.

10. Amendments

SwaadSathi may update these Terms & Conditions at any time. Continued use of the platform indicates your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about these Terms & Conditions, you may contact us at:

📍 569KA/609 PREM NAGAR, ALB, LKO, RLN/T9/C2/P20, LUCKNOW, UTTAR PRADESH, INDIA – 226023
📧 support@swaadsathi.com